Competency needs among managers from Spanish hotels and restaurants and their training demands

Abstract

This study aims to: (1) identify managerial competency needs in the Spanish hospitality industry, (2) to differentiate present and future training demands requested by managers, and (3) to identify the relationship between managerial competency needs and training demands. The sample was made up of 80 Spanish hotel and restaurant managers. Results show technical managerial competency needs mainly in computing, languages, and economic–financial management. Generic managerial competency needs appear mostly in job performance efficacy and self-control and social relationships. All training demands refer to technical issues, while none refer to generic managerial competencies. Moreover, these competency needs do not lead managers to demand training in order to meet them. Implications and limitations of the study and directions for future research are discussed.