Managing supply chain relationships in the hospitality services:An empirical study of hotels and restaurants
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Date
2013
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Publisher
Elservier
Abstract
tLimited research examines the effects of interorganizational trust and interdependence on the relation-ship quality between supply chain partners in the hospitality services. It is also not well understood howthe interorganizational joint team manages the relationships between hospitality firms and their suppli-ers. Drawing on the social exchange theory and the resource dependence theory, we propose a model andhypotheses to articulate the mediation effect of joint teamwork on the relationships between interorga-nizational trust, interdependence, and relationship quality. We rigorously analyze survey data from hoteland restaurant procurement managers. Our findings confirm that interorganizational trust and interde-pendence have significant effects on joint teamwork. Meanwhile, the teamwork mediates the effectsof interorganizational trust and interdependence on relationship quality. Our work enriches the under-standing of supply chain relationships in the hospitality services, and provides meaningful insights forthe hospitality firms to manage supply chains. Finally, we conclude our work with suggestions for futureresearch.
Description
International Journal of Hospitality Management 35 (2013) 112–121
Keywords
Interorganizational relationship, Interorganizational trust, Interdependence, Joint teamwork, Relationship quality, Hotels, Restaurants