The role of top-level supportive leadership: A multilevel, trickle-down, moderating effects test in Chinese hospitality and tourism firms
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Date
2021
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Publisher
Elservier
Abstract
This study explores and tests the role of top-level supportive leadership on both individual and group members in
hospitality and tourism firms, examining the trickle-down model of top-level supportive leadership through not
only middle-level supportive leadership, but group cohesion and also moderation of top-level supportive leadership
on both middle-level supportive leadership–service quality and group cohesion–service quality relationships,
which extend and enrich the trickle-down model of leadership. Hierarchical linear modeling was used to
assess a sample of 2009 employee–supervisor pairs across 112 departments in 35 Chinese hospitality and tourism
firms. The results suggest that top-level supportive leadership relates positively to employees’ service quality,
which trickles down through middle-level supportive leadership, excepting group cohesion; top-level supportive
leadership strengthens the positive effect of middle-level supportive leadership on employee service quality,
triggering positive effects of group cohesion.
Description
Journal of Hospitality and Tourism Management 46 (2021) 104–113
Keywords
Hierarchical linear modeling,Supportive leadership,Group cohesion,Service quality