dc.contributor.author | Portela Maquieira, Silvia | |
dc.contributor.author | José Tarí, Juan | |
dc.contributor.author | F. Molina-Azorín, José | |
dc.date.accessioned | 2024-04-16T07:39:48Z | |
dc.date.available | 2024-04-16T07:39:48Z | |
dc.date.issued | 2020 | |
dc.identifier.uri | https://thuvienso.hoasen.edu.vn/handle/123456789/15130 | |
dc.description | Journal of Tourism Analysis: Vol. 27 No. 2, 2020 pp. 99-118 | vi |
dc.description.abstract | Purpose – This work analyses quality management (through the European Foundation for Quality
Management-EFQM-model) and transformational leadership in hotels in Spain.
Design/methodology/approach – The study analyses 102 5-star and 5-star large luxury hotels that
answer a questionnaire on transformational leadership and the EFQM model. It analyses the degree of
importance of quality and transformational leadership in hotels, the significant differences between groups of
hotels (according to stars, size, modality and type of product) and the association between transformational
leadership and quality.
Findings – The results show the levels of quality and transformational leadership, minor significant
differences between groups and an association between the two variables. In general, chain-affiliated
hotels have a higher level of leadership and a more advanced employee and process management than
independent hotels. Also, those hotels that focus on a vacational product show a lower attention to the
strategy dimension in the EFQM model. The number of employees is not an important factor to adopt
quality. Finally, transformational leadership allows hotels to advance in the development of quality
management.
Originality/value – Although there are studies on quality management that show the importance
of leadership for quality, there are few studies that examine transformational leadership and
quality in the same study, mainly in the tourism industry, and especially in the case of the hotel
industry. | vi |
dc.language.iso | en | vi |
dc.publisher | Emerald Publishing Limited | vi |
dc.subject | Transformational leadership, EFQM model, Quality management, Five-star hotels | vi |
dc.title | Transformational leadership and the European Foundation for Quality Management model in five-star hotels | vi |
dc.type | Article | vi |