Can HR adapt to the paradoxes of artificial intelligence?

Abstract

Artificial intelligence (AI) is widely heralded as a new and revolutionary technology that will transform the world of work. While the impact of AI on human resource (HR) and people management is difficult to predict, the article con siders potential scenarios for how AI will affect our field. We argue that although popular accounts of AI stress the risks of bias and unfairness, these problems are eminently solvable. However, the way that the AI industry is currently constituted and wider trends in the use of technology for organising work mean that there is a significant risk that AI use will degrade the quality of work. Viewing different sce narios through a paradox lens, we argue that both positive and negative visions of the future are likely to coexist. The HR profession has a degree of agency to shape the future if it chooses to use it; HR professionals need to develop the skills to ensure that ethics and fairness are at the centre of AI development for HR and people management