Can HR adapt to the paradoxes of artificial intelligence?
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Date
2020
Authors
Journal Title
Journal ISSN
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Publisher
John Wiley & Sons Ltd
Abstract
Artificial intelligence (AI) is widely heralded as a new and
revolutionary technology that will transform the world of
work. While the impact of AI on human resource (HR) and
people management is difficult to predict, the article con siders potential scenarios for how AI will affect our field.
We argue that although popular accounts of AI stress the
risks of bias and unfairness, these problems are eminently
solvable. However, the way that the AI industry is currently
constituted and wider trends in the use of technology for
organising work mean that there is a significant risk that AI
use will degrade the quality of work. Viewing different sce narios through a paradox lens, we argue that both positive
and negative visions of the future are likely to coexist. The
HR profession has a degree of agency to shape the future if
it chooses to use it; HR professionals need to develop the
skills to ensure that ethics and fairness are at the centre of
AI development for HR and people management
Description
Keywords
artificial intelligence, human resource management