Quản trị Khách sạn
Duyệt theo
Các tài liệu mới cập nhật
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Does hotel management matter to overcoming the COVID-19 crisis? The Spanish case
(Elservier, 2022)This paper analyses the influence that the initial actions and strategies pursued by hotel managers have on the recovery of occupancy after a crisis such as the COVID-19 pandemic. To do this, a specific survey is carried ... -
The impact of employee-oriented CSR on quality of life: Evidence from the hospitality industry
(Elservier, 2023)This paper builds on recent corporate social responsibility (CSR) literature and on stakeholder theory. Our aim is to analyze the direct and indirect effects of employee-oriented CSR on hotel workers’ quality of life (QoL). ... -
The why, how, and what of public policy implications of tourism and hospitality research
(Elservier, 2023)We synthesized policy implications of tourism and hospitality research by reviewing 12,269 articles published in 10 leading journals from 2012 to 2021. The most common rationale for policies (i.e., the why) is market ... -
Zero price effect on hotel demand: Evidence from a discrete choice experiment
(Elservier, 2023)A Choice Experiment is employed to analyze the effect of a free night promotion on hotel demand in the setting of a relatively underdeveloped area in China. Results from Error Components models show evidence in favor of ... -
Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy
(Elservier, 2022)Taking appropriate strategies in response to the COVID-19 crisis has presented significant challenges to the hospitality industry. Based on situational crisis communication theory (SCCT), this study aims to examine how the ...