Quản trị Khách sạn: Tài liệu gửi gần đây
Đang hiển thị mục 51-55 trong tổng 140
-
Exploring hotel identity by focusing on customer experience analysis
(The Authors, 2021)Changing customer demands in the 21st century have led hotels to rethink their way of doing business. While most hotels operate with an internal focus, it is essential to examine interactions from the customer’s perspective. ... -
The future of hospitality jobs: The rise of the gig worker
(The Authors, 2021)This review article aims to analyse the different perspectives on the gig economy and gig workers, specifically in the hospitality industry, and establish a research base that contributes to future research. The ... -
Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry
(The Authors, 2021)This research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian hotel industry by qualitatively analysing inputs from the human resources department, general management and top ... -
Pragmatic restaurant tipping in star-rated hotels in Kenya
(The Authors, 2021)Tipping can be traced to Tudor England in the sixteenth century. This act transformed into a custom, spreading to many countries. However, tipping is observed differently from one country to the other and thus is not ... -
Support for local wines in The Netherlands: opportunities for the hospitality industry
(The Authors, 2022)This article reports on a research project to measure the current intrinsic competitive value of Dutch wine in comparison to wines from renowned wine countries based on a taste and olfactory evaluation, and to explore the ...