Quản trị Khách sạn: Recent submissions
Now showing items 51-55 of 142
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Crisis management: The response of a small Dutch hospitality company during the COVID-19 pandemic
(The Authors, 2021)The purpose of this study was to explore how a small Dutch hospitality company responded to the COVID-19 pandemic and hence create an understanding of how hospitality businesses can potentially use this knowledge when ... -
Moving to design-based education in hotel management school: proof of success and beyond — a research journey
(The Authors, 2021)NHL Stenden University of Applied Sciences adopted the innovative educational concept design-based education (DBE) in 2018. The Hotel Management School is one of the programmes that introduced a DBE curriculum. It is ... -
Exploring hotel identity by focusing on customer experience analysis
(The Authors, 2021)Changing customer demands in the 21st century have led hotels to rethink their way of doing business. While most hotels operate with an internal focus, it is essential to examine interactions from the customer’s perspective. ... -
The future of hospitality jobs: The rise of the gig worker
(The Authors, 2021)This review article aims to analyse the different perspectives on the gig economy and gig workers, specifically in the hospitality industry, and establish a research base that contributes to future research. The ... -
Ready for recovery: Hoteliers’ insights into the impact of COVID-19 on the Indian hotel industry
(The Authors, 2021)This research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian hotel industry by qualitatively analysing inputs from the human resources department, general management and top ...