Quản trị Khách sạn: Recent submissions
Now showing items 41-45 of 145
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“Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry
(Elservier, 2024)This work is a first attempt to explain the phenomenon of customer threats and identify the individual and situational factors that drive this phenomenon in tourism and hospitality. Towards this goal, one qualitative ... -
Is the Turkish tourism industry ready for a disabled customer’s market? The views of hotel and travel agency managers
(Elservier, 2008)The purpose of this study was to assess the ability of the Turkish tourism industry to meet the needs of disabled people by surveying the views of hotel and travel agency managers in Turkey. To achieve the aim of the study, ... -
Opening the online marketplace: An examination of hotel pricing and travel agency on-line distribution of rooms
(Elservier, 2014)This paper studies the optimal pricing strategy of a hotel that establishes an online distribution channel through cooperation with an online travel agency (OTA). The OTA promotes the hotel and sells hotel rooms through ... -
Under the radar? Modern slavery and labour exploitation risks for the hotel industry
(Elservier, 2024)The UK’s tourism and hospitality industries, having the highest concentration of migrant workers compared to other industries, face complex challenges in managing the risks of labour exploitation and modern slavery (MS); ... -
The future of hospitality jobs
(The Authors, 2020)This article reviews the literature on artificial intelligence (AI)-driven technology and looks at its effects on the future of hospitality jobs, and the skills needed for the future. The purpose of this article is to ...