Quản trị Khách sạn: Recent submissions
Now showing items 101-105 of 144
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“Texting in their pockets”: Millennials and rule violations in the hospitality industry
(Elservier, 2016)This article takes a communication perspective to examine rule violations among Millennial employees. Rule violations are treated as a focal concern because they provide insight into how organizations socialize Millennials ... -
The model of service-oriented organizational citizenship behavior among international tourist hotels
(Elservier, 2016)This study focuses on the fact that the hotel industry relies on cooperation and assistance among colleagues to deliver superior service. Most studies on social exchange discuss leader-member exchange. However, this study ... -
Identification of hotel attributes for senior tourists by using Vavra’s importance grid
(Elservier, 2016)Senior tourists are an important market segment for hospitality businesses. For being successful, understanding the influence of hotel attributes on senior tourist satisfaction is important for managers. The aim of the ... -
Digital Communication and the Crisis Management in Hotel Management: A Perspective in the Euroregion North of Portugal and Galicia (ERNPG)
(MDPI, 2023)The current unprecedented globalization of the social economy, with worldwide mobility of people, products and services in an increasingly connected market and society, has promoted the rapid geographic spread of the ... -
Transformational leadership and the European Foundation for Quality Management model in five-star hotels
(Emerald Publishing Limited, 2020)Purpose – This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels in Spain. Design/methodology/approach – The study analyses 102 ...