6. BÀI TRÍCH BÁO - TẠP CHÍ KHOA HỌC: Recent submissions
Now showing items 36-40 of 1027
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To tip or not to tip? Explaining tipping behavior in restaurants with service-inclusive pricing
(Elservier, 2024)Tipping behavior is a vital way for waiting staff to enhance their wages, and for managers to monitor guest satisfaction. Despite its importance, there is not yet an established consensus on reasons why people tip. Our ... -
Augmented and virtual reality in hotels: Impact on tourist satisfaction and intention to stay and return
(Elservier, 2024)Augmented reality (AR) and virtual reality (VR) have emerged as transformative technologies, revolutionizing the way tourists engage with hospitality service providers. A prime application is facilitating hotel ... -
Spotlight on fraud risk in hospitality a systematic literature review
(Elservier, 2024)This is the first systematic review of fraud in the hospitality sector to provide a holistic view of this crime, identify literature gaps, and suggest new directions for future research. The paper identifies six main ... -
The moments of truth: A qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
(Elservier, 2023)This research, using in-depth qualitative interviews, aimed to disentangle the meanings of service interactions perceived by both employees with disabilities (EWDs), and their customers, based on their own experiences. ... -
Tourism, pilgrimage and the sacred: At home or away
(Elservier, 2024)I have been asked to comment on how I see the development of anthropological research on tourism in the last fifty years or so, from the point of view of its socio-historical contextualization and my personal experiences. ...