8. BÀI TRÍCH BÁO - TẠP CHÍ KHOA HỌC: Recent submissions
Now showing items 21-25 of 1024
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Determining directions of service quality management using online review mining with interpretable machine learning
(Elservier, 2024)Determining the importance values of service features is necessary to prioritize the points in service quality management and improvement. Existing studies have used linearly additive relationship models to estimate service ... -
Resource sharing with local partners: How do hotels benefit?
(Elservier, 2024)In tourism, resource sharing with local partners is becoming increasingly important as cooperative efforts are seen as specific modes for hotels to reduce shortages of information, technology, or market-related ... -
Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance
(Elservier, 2024)Despite the growing efforts devoted to exploring humor, the extant humor literature neglects the impact of employee sense of humor in the workplace, especially in the hospitality industry, an important yet understudied context. ... -
The paradox of atmosphere: Tourism, heritage, and urban liveability
(Elservier, 2023)This paper discusses the paradox of atmosphere in urban tourism and reflects on how atmospheric production can become a tool to improve urban liveability. I draw on atmospheric theory and literature on tourism and atmospheres ... -
Festivals as agents for behaviour change: A study of food festival engagement and subsequent food choices
(Elservier, 2015)Evaluations of festivals have concentrated on economic and cultural impacts, particularly within the immediate geographical area. Limited research has investigated festivals as vehicles for behaviour change in tourists ...