Customer relationship management (crm) in small and medium tourism enterprises : a dynamic capabilities perspective
| dc.contributor.author | Ngo, Vu Minh | |
| dc.contributor.author | Pavelkova, Drahomira | |
| dc.contributor.author | Phan, Quyen Phu Thi | |
| dc.contributor.author | Nguyen, Ninh Van | |
| dc.date.issued | 2018 | |
| dc.description | Pp. 63 - 86 | |
| dc.identifier.issn | 1330-7533 | |
| dc.identifier.uri | https://thuvienso.hoasen.edu.vn/handle/123456789/7156 | |
| dc.language.iso | en | |
| dc.publisher | University of Rijeka; Faculty of Tourism and Hospitality Management | |
| dc.source.uri | Tourism and Hospitality Management. Volume 24, No. 1 | |
| dc.subject | Customer Relationship Management (CRM) | |
| dc.subject | Tourism industry | |
| dc.subject | Dynamic capabilities (DC) | |
| dc.subject.other | Small and Medium Enterprises (SMEs) | |
| dc.subject.other | Competitive advantages | |
| dc.subject.other | Financial performance | |
| dc.title | Customer relationship management (crm) in small and medium tourism enterprises : a dynamic capabilities perspective | |
| dc.type | Research articles |
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