Core and supplemental elements of hospitality in the sharing economy: Insights from semantic and tonal cues in Airbnb property listings

dc.contributor.author	Canziani, Bonnie
dc.contributor.author	Nemati, Hamid R.
dc.date.accessioned	2024-09-18T03:23:15Z
dc.date.available	2024-09-18T03:23:15Z
dc.date.issued	2021
dc.description	Tourism Management 87 (2021) 104377	vi
dc.description.abstract	Advances in peer-to-peer sharing, made popular by platforms like Airbnb, have altered previous conceptuali zations of the lodging hospitality product. This study performs semantic and tonal analyses on a large-scale dataset collected from Airbnb. Our results support a concept of lodging hospitality that comprises core prod ucts and services, supplemental customer care, and a third factor we term ‘host sharing.’ Furthermore, the study offers insight into the topics and rhetorical tactics currently defining lodging hospitality marketing on the Airbnb platform. These findings can be used to provide guidance for Airbnb hosts to provide suitable information in their listings	vi
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/15753
dc.language.iso	en	vi
dc.publisher	Elservier	vi
dc.subject	Social media,Airbnb,Text mining,Core/supplementary,Hospitality,Sharing economy	vi
dc.title	Core and supplemental elements of hospitality in the sharing economy: Insights from semantic and tonal cues in Airbnb property listings	vi
dc.type	Article	vi

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