“Texting in their pockets”: Millennials and rule violations in the hospitality industry

dc.date.accessioned	2024-05-06T08:18:04Z
dc.date.available	2024-05-06T08:18:04Z
dc.date.issued	2016
dc.description	Journal of Hospitality and Tourism Management 29 (2016) 33-40	vi
dc.description.abstract	This article takes a communication perspective to examine rule violations among Millennial employees. Rule violations are treated as a focal concern because they provide insight into how organizations socialize Millennials into their culture and how Millennials make inroads toward transforming the organization. Twenty-five managers in the hospitality industry were interviewed to learn about their perceptions of Millennial employees. Three categories of organizational rules are examined: policies regarding cell phone use, policies regarding requesting time off, and civility. These themes are explored with respect to how normative and code rules coalesce in order promote assimilation and change. The findings also point to the implications that new generational cohorts have for collective assimilation and change for the organizational culture and the concomitant implications for managers.	vi
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/15199
dc.language.iso	en	vi
dc.publisher	Elservier	vi
dc.subject	Communication rules,Millennials,Generation Y,Organizational culture,Assimilation,Workplace diversity	vi
dc.title	“Texting in their pockets”: Millennials and rule violations in the hospitality industry	vi
dc.type	Article	vi

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