Guest service in the hospitality industry

dc.contributor.author	Bagdan, Paul J.
dc.date.issued	2013
dc.identifier.isbn	978-1-118-07180-9
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/9787
dc.description.abstract	"This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning". Provided by publisher.
dc.format	xvii, 298 p. : ill.
dc.language.iso	en
dc.publisher	Wiley
dc.subject	Hospitality industry
dc.subject	Customer services
dc.title	Guest service in the hospitality industry
dc.type	Book