How to make things happen : a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy

dc.contributor.author	Muñoz-Seca, Beatriz
dc.date.issued	2017
dc.identifier.isbn	978-3-319-54786-2
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/8930
dc.description	xxiii, 367 p. : ill.
dc.description.abstract	This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time to the right place and take advantage of the efficiency that technology and algorithms offer.
dc.language.iso	en
dc.publisher	Palgrave Macmillan
dc.subject	Customer services
dc.title	How to make things happen : a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy
dc.type	Book