Bộ môn Hệ thống thông tin quản lý

E-commerce and e-business

Andam, Zorayda Ruth (e-ASEAN Task Force, 2003)
CRM at the speed of light : social CRM 2.0 strategies, tools, and techniques for engaging your customers

Greenberg, Paul (McGraw-Hill, 2010)

Written by CRM guru Paul Greenberg, CRM at the Speed of Light, Fourth Edition, reveals best practices for a successful Social CRM implementation. Greenberg explains how this new paradigm involves the customer in a synergetic ...
Electronic commerce

Schneider, Gary P. (Cengage Learning, 2015)

This book delivers comprehensive coverage of emerging online business strategies and technologies in the electronic commerce marketplace. By detailing how the landscape of online commerce is evolving, this market-leading ...
Business intelligence, analytics, and data science : a managerial perspective

Sharda, Ramesh; Delen, Dursun; Turban, Efraim (Pearson, 2018)
Picture yourself learning Microsoft Excel 2010

Fuller, Laurie Ulrich; Fulton, Jennifer; Hayes, Deidre; Riley, Jeffery A. (Course Technology, a part of Cengage Learning, 2010)

Provides the tools, expert tips, and shortcuts you need to successfully tackle the potentially overwhelming challenge of learning to use the newest version of Excel.