Duyệt Bộ môn Hệ thống thông tin quản lý theo Chủ đề "Customer relations"
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CRM at the speed of light : social CRM 2.0 strategies, tools, and techniques for engaging your customers
(McGraw-Hill, 2010)Written by CRM guru Paul Greenberg, CRM at the Speed of Light, Fourth Edition, reveals best practices for a successful Social CRM implementation. Greenberg explains how this new paradigm involves the customer in a synergetic ...