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A guide to customer service skills for the service desk professional
(Cengage Learning, 2015)
The definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each ...
Concepts in enterprise resource planning
(Course Technology, Cengage Learning, 2013)
This 4th edition reflects the latest trends and updates in ERP (Enterprise Resource Planning) software as well as introduces the basic functional areas of business and their relationships. Readers can see how integrated ...
Big data for insurance companies. Volume 1
(ISTE; John Wiley & Sons, Inc., 2018)
This book presents the fundamentals for understanding the concept of big data, including data analysis methods, learning processes, its applications to insurance and its position within the insurance market. Topics ranging ...
Data collection and analysis
(SAGE Publications, 2006)
The 2nd edition of this book illustrates a wide range of techniques and approaches used in social research projects. Always accessible and engaging, this comprehensive text covers both quantitative and qualitative approaches ...
Enterprise governance of information technology : achieving alignment and value in digital organizations
(Springer, 2020)
This book integrates theoretical advances and empirical data on Enterprise Governance in Information Technology (EGIT) with practical applications based on numerous case examples. The third revised edition of Enterprise ...
Excel data analysis : modeling and simulation
(Springer, 2019)
This book offers a comprehensive and readable introduction to modern business and data analytics. It is based on the use of Excel, a tool that virtually all students and professionals have access to. The explanations are ...
Information technology project management : providing measurable organizational value
(John Wiley & Sons, Inc., 2015)
This book focuses on how to create measurable organizational value (MOV) through IT projects. The author uses the concept of MOV, combined with his own research, to create a solid foundation for making decisions throughout ...
Data science for business and decision making
(Academic Press is an imprint of Elsevier, 2019)
This book covers both statistics and operations research while most competing textbooks focus on one or the other. As a result, the book more clearly defines the principles of business analytics for those who want to apply ...
Business driven information systems
(McGraw-Hill, 2019)
"Business Driven Information Systems discusses various business initiatives first and how technology supports those initiatives second. The premise for this unique approach is that business initiatives should drive technology ...
Data science for business : what you need to know about data mining and data-analytic thinking
(O’Reilly Media, Inc., 2013)
This book introduces the fundamental principles of data science, and walks you through the "data-analytic thinking" necessary for extracting useful knowledge and business value from the data you collect. This guide also ...