Towards inclusive tourism? Stakeholder collaboration in the development of accessible tourism

Abstract

Stakeholder collaboration is increasingly being lauded as important in the development of accessible tourism. The purpose of this study is to explore how stakeholders collaborate in the development of accessible tourism. Drawing on research conducted in Western Australia, the study utilises qualitative approaches in its exploration. The evidence from the study strongly indicates that there is minimal collaboration between stakeholders in the development of accessible tourism. The findings suggest that when there are multiple and diverse stakeholders at play, an organic, circulatory and developmental approach to stakeholder collaboration should be adopted to innovatively move towards inclusive tourism – an ideal that aspires to equal access and inclusion for all. To this end, four emergent interrelated themes are considered: control and coordination, communication, clarity of roles and responsibilities and collaboration and integration. From these themes, a framework that can be applied to encourage collaboration is proposed.