| dc.description.abstract | This study investigates individual absorptive capacity (ACAP) in a platform economy-based tour guiding com
pany. In such companies, guides are not employees but work as freelancers that sell their services to the com
pany. The study’s objective is to explore the knowledge-sharing dynamics between lower company management,
who depend on the guides’ knowledge for product development, and guides, who need incentives to share their
knowledge with a company that they work with, rather than for. Methodologically, the study is based on data
collected through embeddedness in a relevant case company, consisting of in-depth interviews, as well as
participant and direct observation. The study characterizes central ACAP processes in the study context, pointing
to five specific categories of micro-foundations that drive or hinder these processes: experience and knowledge,
intrinsic and extrinsic motivation, (meta-)routines, social integration mechanisms and leadership. Finally, rec
ommendations are provided on how to improve ACAP processes in these types of companies. | vi |
