Intercultural competence in tourism and hospitality: Self-efficacy beliefs and the Dunning Kruger effect

dc.contributor.author	Koc, Erdogan
dc.date.accessioned	2024-05-15T03:45:49Z
dc.date.available	2024-05-15T03:45:49Z
dc.date.issued	2021
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/15243
dc.description	International Journal of Intercultural Relations 82 (2021) 175–184	vi
dc.description.abstract	This study aims to measure intercultural competence (awareness) of tourism and hospitality employees who tend to be in continuous interaction with intercultural customers. By comparing the results of a self-report awareness test/scale with the results of a knowledge-based test, the study shows that employees not only have extremely low intercultural competence, they also exaggerate their intercultural awareness/competence. Hence, in addition to the implications for intercultural competence/awareness of tourism and hospitality employees and for the businesses for which they work, the study has also implications regarding the measurement ability of selfreport scales/tests.	vi
dc.language.iso	en	vi
dc.publisher	Elservier	vi
dc.subject	Intercultural awareness,Intercultural competence,Self-report,Scales,Cross-cultural,Hospitality,Dunning Kruger	vi
dc.title	Intercultural competence in tourism and hospitality: Self-efficacy beliefs and the Dunning Kruger effect	vi
dc.type	Article	vi