Human Resources Involvement in Adapting Total Quality Management: The Case of 4 and 5 Star City Hotels in Athens

dc.contributor.author	Stavrinoudis, Theodoros A.
dc.contributor.author	Chanoun, Christina El
dc.date.accessioned	2024-01-05T03:44:52Z
dc.date.available	2024-01-05T03:44:52Z
dc.date.issued	2013
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/14842
dc.description	Journal of Travel and Tourism Research, Spring & Fall 2013	vi
dc.description.abstract	The objective of this paper is to examine the extent and special characteristics of the involvement of human resources, working in 4 and 5 star hotels, in adapting Total Quality Management. The research, which was conducted in hotels located in the city of Athens, revealed that hotels aspire to quality and customer satisfaction; still, quality has not been universally defined and can be conceived differently. The research also revealed a limited use of Total Quality Management models. Despite the fact that city hotels are aware of the significance and role of HR for the achievement of particular quality parameters related to their services, they still do not focus sufficiently on training and motivating their staff in issues related to quality, as quality can be perceived for each individual field.	vi
dc.language.iso	en	vi
dc.publisher	Adnan Menderes University	vi
dc.subject	Human resources, human resource management, total quality management, strategy, city hotels, Athens	vi
dc.title	Human Resources Involvement in Adapting Total Quality Management: The Case of 4 and 5 Star City Hotels in Athens	vi
dc.type	Article	vi