Crafting Conscious Employee Engagement through Wellbeing: A Key Differentiator to Long-Term Organisational Success within the Hospitality Industry

Abstract

Discussions on pandemics that hit the human race have dominated the scientific research world, on the contrary, due to the developments in technology and globalisation the work environment has evolved into a complex space and for this reason, there is a wide research gap on how the workforce can get back to normal or cope with an ever-changing pandemic phenomenon. The objectives of the current paper are aligned to identify the impact of Covid-19 on different levels of the employees’ life, to analyse the effect on mental health and wellbeing, and to formulate a relationship between mindful employee engagement and its impact on organisational success. The current scenario requires the employees to continue working from home for the businesses to sustain themselves in the future. By reviewing 20 research articles, an understanding is developed of the remote-work model and its positive and negative impacts on employees as well as organisations. Using a semi-structured questionnaire to interview service industry professionals, data has been gathered. Using a semi-structured analysis the authors aim to illustrate the pandemic’s effects from the employees’ perspective. The researchers found three significant findings: loyalty to self-preservation, mindfulness to address mental health and improve performance and success of organisations during the pandemic depends on a purpose-driven culture.