Quản trị Du lịch & Lữ hành: Recent submissions
Now showing items 141-145 of 243
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Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda
(Elservier, 2023)Frontline employees play crucial roles in tourism and hospitality organizations because they work directly with the customers and represent the organization. However, the turnover rate among tourism and hospitality frontline ... -
Progress on image analytics: Implications for tourism and hospitality research
(Elservier, 2024)Despite the increased recognition of the importance of images as a rich data source, the full potential of images to advance tourism and hospitality knowledge, both conceptually and theoretically, has yet to be fully ... -
The impact of perceived crowding on customer satisfaction
(Elservier, 2016)Purpose: The purpose of this paper is to develop and test an explanatory model of how perceived crowding and coping behavior impacts upon customer satisfaction. The paper contributes to the service management literature ... -
A study of carbon emissions during a tour: A case study of a four-day guided tour in Guilin, China
(Elservier, 2016)The purpose of this paper is to calculate carbon emissions associated with tour of four days including flights. The method is based upon a travel documentary that calculates carbon emissions associated travel, food ...