8. BÀI TRÍCH BÁO - TẠP CHÍ KHOA HỌC: Recent submissions
Now showing items 451-455 of 1002
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Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
(Elservier, 2009)Exactly how the restaurant industry creates good quality service experiences has attracted the attention of scholars and practitioners. Some scholars advocate creating high quality service encounters to enhance customer ... -
Estimation of multipliers for the activity of hotels and restaurants
(Elservier, 2014)The purpose of this paper is to model and estimate the multipliers for Hotels and Restaurants, the most characteristic of the industries that make up the tourism business. This multiplier can be used for estimating the ... -
Green Attitude and Behavior of Local Tourists towards Hotels and Restaurants in West Sumatra, Indonesia
(Elservier, 2014)Studies have shown the relationship between attitude, image, intention to visit and willingness to pay more for environmentally friendly services. With unique background of local tourist in West Sumatra Indonesia, this ... -
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
(Elservier, 2020)Prior research has illustrated the antecedents of customer-oriented constructive deviance. However, research on their consequences has been limited. To clarify the relationship between customer-oriented constructive ...