8. BÀI TRÍCH BÁO - TẠP CHÍ KHOA HỌC: Recent submissions
Now showing items 446-450 of 1002
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Customer mistreatment and employee well-being: A daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
(Elservier, 2020)Research on customer mistreatment towards frontline service employees in the hospitality industry has been steadily rising in recent years, but little is known about the mechanism underlying its detrimental impact on ... -
Managing supply chain relationships in the hospitality services:An empirical study of hotels and restaurants
(Elservier, 2013)tLimited research examines the effects of interorganizational trust and interdependence on the relation-ship quality between supply chain partners in the hospitality services. It is also not well understood howthe ... -
Understanding the dimensions of customer relationships in the hoteland restaurant industries
(Elservier, 2017)tThe purposes of this research were, first, to examine the dimensionality of hospitality customer rela-tionships and, second, to develop a multi-dimensional customer relationship scale validated with bothantecedent measures ... -
Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants
(Elservier, 2009)This study, by performing a path regression analysis, examines a mediating effect of customer satisfaction between corporate social responsibility (CSR) activities and firm value for US hotels and restaurants. Further, ...