Customer service for hospitality and tourism

dc.contributor.author	Simon
dc.contributor.author	Hudson, Louise
dc.date.issued	2022
dc.identifier.isbn	978-1-915097-15-6
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/13157
dc.description.abstract	Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the services cape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.
dc.format	viii, 316 p. : ill.
dc.language.iso	en
dc.publisher	Goodfellow Publishers Limited
dc.subject	Hospitality
dc.subject	Tourism
dc.subject	Customer service
dc.title	Customer service for hospitality and tourism
dc.type	Book
dc.description.version	3rd edition