Show simple item record

dc.contributor.authorSimon
dc.contributor.authorHudson, Louise
dc.date.issued2022
dc.identifier.isbn978-1-915097-15-6
dc.identifier.urihttps://thuvienso.hoasen.edu.vn/handle/123456789/13157
dc.description.abstractChapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the services cape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.
dc.formatviii, 316 p. : ill.
dc.language.isoen
dc.publisherGoodfellow Publishers Limited
dc.subjectHospitality
dc.subjectTourism
dc.subjectCustomer service
dc.titleCustomer service for hospitality and tourism
dc.typeBook
dc.description.version3rd edition


Files in this item

Thumbnail
Thumbnail

This item appears in the following Collection(s)

Show simple item record