Customer satisfaction and sustainability initiatives in the fourth industrial revolution

dc.contributor.author	Silvestri, Cecilia
dc.contributor.author	Piccarozzi, Michela
dc.contributor.author	Aquilani, Barbara
dc.date.issued	2020
dc.identifier.isbn	9781799814214
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/12384
dc.description.abstract	This book is an essential reference source that links together three highly relevant topics in the business of modern economy innovation, customer satisfaction, and sustainability and analyzes their synergies. Featuring research on topics such as e-business, global business, and sustainable innovation, this book is ideally designed for business consultants, managers, customer service representatives, entrepreneurs, academicians, researchers, and students seeking coverage on directing sustainable companies.
dc.format	xix, 389 p. : ill.
dc.language.iso	en
dc.publisher	IGI Global
dc.subject	Consumer satisfaction
dc.subject	Consumption (Economics)
dc.subject	Sustainable development
dc.title	Customer satisfaction and sustainability initiatives in the fourth industrial revolution
dc.type	Book