Customer satisfaction and sustainability initiatives in the fourth industrial revolution

Abstract

This book is an essential reference source that links together three highly relevant topics in the business of modern economy innovation, customer satisfaction, and sustainability and analyzes their synergies. Featuring research on topics such as e-business, global business, and sustainable innovation, this book is ideally designed for business consultants, managers, customer service representatives, entrepreneurs, academicians, researchers, and students seeking coverage on directing sustainable companies.