Customer service : a practical approach

dc.contributor.author	Harris, Elaine K.
dc.date.issued	2013
dc.identifier.isbn	0-13-274239-X
dc.identifier.isbn	978-0-13-274239-9
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/11418
dc.description.abstract	This book goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
dc.format	xv, 175 p. : ill.
dc.language.iso	en
dc.publisher	Pearson
dc.subject	Customer services
dc.subject	Consumer satisfaction
dc.subject	Customer relations
dc.subject	Success in business
dc.title	Customer service : a practical approach
dc.type	Book
dc.description.version	6th edition