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dc.contributor.authorFoss, Bryan
dc.contributor.authorStone, Merlin
dc.date.issued2002
dc.identifier.isbn0-7494-3696-4
dc.identifier.urihttps://thuvienso.hoasen.edu.vn/handle/123456789/1116
dc.descriptionxviii, 700 p. : ill.
dc.language.isoen
dc.publisherKogan Page
dc.subjectFinance
dc.subject.otherFinancial services industry
dc.subject.otherCustomer services
dc.titleCRM in financial services : a practical guide to making customer relationship management work
dc.typeBook


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