Service quality in leisure and tourism

dc.contributor.author	Williams, Christine
dc.contributor.author	Buswell, John
dc.date.issued	2003
dc.identifier.isbn	0-85199-541-1
dc.identifier.uri	https://thuvienso.hoasen.edu.vn/handle/123456789/10236
dc.description	ix, 230 p. : ill.
dc.description.abstract	The service sector is considered to lag behind manufacturing in introducing quality management cultures. The leisure and tourism industry has tended to be even more dilatory, and so quality management was not given a high priority until recently. This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It helps to comprehend the various dimensions of service quality along with the associated underpinning theory, facilitating and understanding of service, its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.
dc.language.iso	en
dc.publisher	CABI Publishing
dc.subject	Tourism
dc.subject.other	Leisure industry
dc.subject.other	Quality assurance
dc.title	Service quality in leisure and tourism
dc.type	Book