Duyệt theo Chủ đề "customer satisfaction, guest service, hotel performance, service quality"

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    • Exploring hotel identity by focusing on customer experience analysis 

      Suleri, Javed; Meijer, Roos; Tarus, Edwin (The Authors, 2021)
      Changing customer demands in the 21st century have led hotels to rethink their way of doing business. While most hotels operate with an internal focus, it is essential to examine interactions from the customer’s perspective. ...