Browsing by Subject "Employee sense of humor; Person–service job fit; Customer contact frequency; Service performance"
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Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance
(Elservier, 2024)Despite the growing efforts devoted to exploring humor, the extant humor literature neglects the impact of employee sense of humor in the workplace, especially in the hospitality industry, an important yet understudied context. ...