Duyệt theo Tác giả "F. Molina-Azorín, José"
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Transformational leadership and the European Foundation for Quality Management model in five-star hotels
(Emerald Publishing Limited, 2020)Purpose – This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels in Spain. Design/methodology/approach – The study analyses 102 ...