Duyệt theo Chủ đề "Situational crisis communication theory,COVID-19,Customer satisfaction,Crisis response strategy,Online reviews"
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Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy
(Elservier, 2022)Taking appropriate strategies in response to the COVID-19 crisis has presented significant challenges to the hospitality industry. Based on situational crisis communication theory (SCCT), this study aims to examine how the ...