Duyệt theo Chủ đề "Service management"

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    • Food and beverage management 

      Davis, Bernard; Lockwood, Andrew; Alcott, Peter; Pantelidis, Ioannis S. (Routledge, 2018)
      This introductory textbook provides a thorough guide to the management of food and beverage outlets, from their day-to-day running through to the wider concerns of the hospitality industry. It explores the broad range of ...

    • Food and beverage service 

      Cousins, John; Lillicrap, Dennis; Weekes, Suzanne (Hodder Education, 2014)
      This new edition has been thoroughly updated to include a greater focus on the international nature of the hospitality industry. In addition to offering broad and in-depth coverage of concepts, skills and knowledge, it ...

    • Service management : the new paradigm in retailing 

      Kandampully, Jay (Spinger, 2012)
      Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive ...