Browsing by Subject "Service recovery,Data breach,Recovery mode,Compensation,Perceived justice"
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Too generous to be fair? Experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
(Elservier, 2022)Although data breaches have become increasingly common, few studies have examined data breach recovery. Thus, this study aims to examine when (i.e., reactive versus passive) and how (i.e., public versus private) to conduct ...