Browsing by Subject "Luxury hotel restaurant; Physical environment quality; Service quality; Food quality; Customer satisfaction; Intentionsa"
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Impact of hotel-restaurant image and quality ofphysical-environment, service, and food on satisfaction and intention
(Elservier, 2017)tThis study developed a theoretical framework in which overall image, image congruence, and quality ofphysical environment, service, and food affect guests’ satisfaction and intentions to revisit a luxury hotelrestaurant ...