Browsing by Subject "Intercultural awareness,Intercultural competence,Self-report,Scales,Cross-cultural,Hospitality,Dunning Kruger"
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Intercultural competence in tourism and hospitality: Self-efficacy beliefs and the Dunning Kruger effect
(Elservier, 2021)This study aims to measure intercultural competence (awareness) of tourism and hospitality employees who tend to be in continuous interaction with intercultural customers. By comparing the results of a self-report awareness ...