Browsing by Subject "Consumer satisfaction"

Now showing items 1-3 of 3

    • Customer satisfaction and sustainability initiatives in the fourth industrial revolution 

      Silvestri, Cecilia; Piccarozzi, Michela; Aquilani, Barbara (IGI Global, 2020)
      This book is an essential reference source that links together three highly relevant topics in the business of modern economy innovation, customer satisfaction, and sustainability and analyzes their synergies. Featuring ...

    • Customer service : a practical approach 

      Harris, Elaine K. (Pearson, 2013)
      This book goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and ...

    • Customer service : career success through customer loyalty 

      Timm, Paul R. (Pearson, 2014)
      This book provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service ...