Browsing by Author "Yang, Lin"
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Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy
Yu, Meng; Cheng, Mingming; Yang, Lin; Yu, Zhicheng (Elservier, 2022)Taking appropriate strategies in response to the COVID-19 crisis has presented significant challenges to the hospitality industry. Based on situational crisis communication theory (SCCT), this study aims to examine how the ...