Browsing by Author "Yang, Fu"
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Customer mistreatment and employee well-being: A daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Yang, Fu; Lu, Mengqian; Huang, Xiaoyu (Elservier, 2020)Research on customer mistreatment towards frontline service employees in the hospitality industry has been steadily rising in recent years, but little is known about the mechanism underlying its detrimental impact on ...