Browsing by Author "O'Shannessy, Vivienne"
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Accommodation services
O'Shannessy, Vivienne; Haby, Sheryl; Richmond, Pania (Pearson, 2001)Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, ...