Gonzalez-De-la-Rosa, ManuelArmas-Cruz, YaizaDorta-Afonso, DanielGarcía-Rodríguez, Francisco J.2024-08-072024-08-072023https://thuvienso.hoasen.edu.vn/handle/123456789/15552Tourism Management 97 (2023)This paper builds on recent corporate social responsibility (CSR) literature and on stakeholder theory. Our aim is to analyze the direct and indirect effects of employee-oriented CSR on hotel workers’ quality of life (QoL). Based on survey collected from a sample of hotel employees in the Canary Islands (Spain), relationships were empir­ ically examined through partial least square structural equation modeling (PLS-SEM). This study confirms that workers’ perceptions of employee-oriented CSR positively and directly enhance their QoL. We found indirect positive effects through several mediators. Our results highlight the key role of working conditions, task sig­nificance, turnover intentions, and intrinsic quality on the relationship between employee-oriented CSR and QoL. Moreover, hotel service quality level is an antecedent of employee-oriented CSR. These findings advance the literature on CSR and reveal important managerial implications, especially in a post-pandemic scenario in which workers’ overall QoL is essential to ensure no one is left behind.enCorporate social responsibility (CSR),Stakeholder theory,Employee-oriented CSR,Quality of life (QoL),Hospitality management,Article