Antony, Jose KJacob, Joel M2023-12-202023-12-202019https://thuvienso.hoasen.edu.vn/handle/123456789/14688Atna Journal of Tourism Studies; 2019, Vol. 14, No. 1, 83-96The tourism industry is highly susceptible to various forms of risks operating in the industry that occur and go unattended over a period of time. Social media could be effectively used to address the risks. Studies, however, on social media and its role in crisis management are few in spite of a consistent e mphasis on the importance of social media in the tourism industry, specifically, its role in crisis management. This paper provides a review of the current state of affairs and provides a framework to involve social media research in crisis management in tourism.enSocial Media, Crisis Management, Digital Resource for Risk MinimisationArticle